We offer shipping anywhere in India.
We take utmost care in shipping of your products. But to make all procedure smooth and easy please allow us 1-3 working days for your order to be dispatched. Normally orders placed before 12 pm on a business day, we aim to ship the same day, providing card security checks are complete, payment received and stock availability is confirmed. Orders placed after 12 pm will be shipped the very next business day. Orders Received on Sunday or during Holidays are dispatched the following Monday or next working day. During busy times, such as holiday periods, there could be a long processing time and shipping delays so please bear with us.

Tracking:

After any parcel is dispatched you will get an email containing the details related to your parcel. In case you have any questions please email us at support@PranaviPublishers.com

Cancellation of Order

In case we receive a cancellation e-mail and till that time the order has already been "processed" by us, the order cannot be cancelled. Pranavi Publishers has the complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by Pranavi Publishers and accept Pranavi Publishers's decision regarding the cancellation.

In case the order is shipped and still needs to be cancelled it will have restocking and handling fees of 25% of the total order value along with the shipping charges too.

Replacement/ Return Policy by www.pranavipublishers.com

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that :

• the item may be damaged during transit.
• or there might be a manufacturing defect.
• or that a wrong item is delivered to you.

In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement/return of the item is made within the stipulated time-frame which is 24 hrs of receiving the parcel. To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. Once we receive the item back we will then arrange for the replacement of the item through our logistics partner. In case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all the three attempts, due to the recipient not available / premises locked, etc., the customer will be charged for re-attempt of the delivery. We shall not be responsible for any items sent to us for return/replacement without our confirmation.

Refund Policy by www.pranavipublishers.com

We do not offer any refunds, in case of any refunds we will only issue a STORE CREDIT which can be used for future purchases from the store.

• If the item sent for replacement is not available, we will try to give you the best possible alternatives, but at the end choice of customer will be final.
• In case you wish to cancel the order for no specified reasons and you have already paid then the minimum Bank Charges will be deducted while issuing the refund which may vary from 5% to 10%. These charges are there to make a lot of adjustments in the accounts and for the bank charges which we still pay to get the amount in the bank.
• If the order is confirmed by us and we are unable to ship the product under the normal circumstances only, then we will issue the refund to the customer which might take 5-7 working days to get transferred.

Privacy

Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs and/or postal authorities.

Also, we may provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs and/or postal authorities in order to facilitate customs clearance and comply with local laws.